Your withdrawal request fails at the final step with a message about limits, which often means your account still needs an identity check or your play has not met the bonus conditions. The most common cause is an unfinished KYC review or a payment method that does not match the account holder.

Deposits and withdrawals declined by limits

The cashier shows the amount greyed out or returns an error saying the request exceeds a limit. The usual causes are:

• Identity verification is incomplete, so payouts stay frozen.
• The chosen payment method is not in your own name.
• Bonus playthrough conditions are still open.
• The account has several active bonus offers that block a withdrawal.
• A temporary security hold sits on the account after unusual login activity.

Work through these steps:

1. Open your profile and check whether the verification badge is still pending.
2. Confirm that every payment method on the account belongs to you alone.
3. Review active bonuses and note which one still needs play.
4. Finish the playthrough of one bonus before starting another.
5. Cancel bonus offers you do not intend to complete, then retry a smaller request.
6. Remove unused payment methods and keep one deposit source.
7. Try the transaction again in a private browser window.
8. Check that your bank card has not expired or been replaced.
9. Make sure the withdrawal goes back to the method used for the deposit.
10. Sign out, clear cookies and log back into the account.
11. Note the exact error text before you write to support.

Contact support when the same error appears after your verification is complete and no bonus remains active.

Games and pages that fail to load on a phone

On the phone browser the lobby stalls on a spinning loader, or a game opens and then freezes. Likely causes:

• A weak mobile connection that drops during loading.
• Browser cache holding an old version of the page.
• A game provider blocked by a network filter.
• An outdated browser that cannot run the game engine.
• Too many tabs open and eating the phone’s memory.

Try these steps in order:

1. Switch between Wi-Fi and mobile data to see which one loads the lobby.
2. Close every other tab and open betwayca.net again in a fresh browser tab.
3. Clear the browser cache and cookies for the site.
4. Turn off any ad blocker or privacy extension for this page.
5. Update the phone browser to its current version.
6. Restart the phone to free memory.
7. Disable a VPN, then reload the page.
8. Open a single game directly from its category instead of the search bar.
9. Test the same game on a desktop to see whether the fault is mobile only.
10. Switch to portrait mode if the game screen is cut off.
11. Take a screenshot of the error if it returns on every network.

Contact support when one game fails on every network and browser while others open fine.

Welcome bonus or free spins missing after sign-up

The account is open and funded, but no bonus credit appears and the spin balance stays empty. Common reasons are:

• The promo code was not entered or was mistyped at registration.
• The deposit that should trigger the offer landed after the eligible window closed.
• An earlier bonus on the same account already used the welcome offer.
• The first deposit method is excluded from the promotion.
• The spins are tied to a specific game that has not been opened yet.

Check these points:

1. Open the bonus section of the account and confirm no offer is waiting to be claimed.
2. Claim the bonus manually if the offer sits in a pending state.
3. Confirm the deposit that should trigger the offer was the first one on the account.
4. Re-enter the promo code if the field was blank during registration.
5. Look for the spins inside the game they belong to, not the main lobby.
6. Check that the deposit method is allowed for promotions.
7. Close any duplicate account that may hold the bonus instead.
8. Finish any required profile fields that block the credit.
9. Log out and back in so the balance refreshes.
10. Screenshot the bonus screen before contacting support.

Contact support when the offer shows as claimed but neither cash nor spins appear after a fresh login.

KYC review stuck and documents rejected

The account shows verification as pending for a long stretch, or an uploaded document comes back marked rejected. The usual causes:

• Photos are blurred, cropped or show glare across the text.
• The document has expired or is only partly visible.
• The name on the document differs from the name on the account.
• A proof of address is older than the accepted period.
• The file format or size does not match what the upload field accepts.

Reduce the back-and-forth with this routine:

1. Lay the document flat on a plain surface in good light.
2. Capture all four corners and the full photo page.
3. Check that the name and date match your account details exactly.
4. Upload the file in the format the field accepts.
5. Use a recent proof of address with your name and full address visible.
6. Send one document at a time so each upload is clear.
7. Submit a selfie only if the request asks for one, facing the camera.
8. Keep the original files on the phone in case a re-upload is needed.
9. Avoid sending the same rejected document again without changing it.
10. Confirm the profile address matches the document address.
11. Note the rejection reason shown on each failed upload.

Contact support when a clear, valid document is rejected twice with no stated reason.

A single verified identity, one payment method in your own name and one bonus finished before the next keeps most of these blocks from ever appearing.