A pending withdrawal that sits on «processing» past the moment you expected it is the sign that one age or identity condition on the account has not been met yet. The most common cause is that the Zodiac Casino profile still holds a detail that does not match your documents, so the payout is held until a person reviews it.

Withdrawal stuck in pending status

www.zodiaccasino.us.com The player sees the requested amount marked as pending while the balance stays locked, and the money does not move. Likely causes:

• A proof of identity or proof of address document that has not been sent yet.
• A deposit made with a method registered in someone else’s name.
• Playthrough on a bonus that has not been completed before the request.
• More than one account linked to the same player or the same device.
• A change of payment details made shortly before the request.

What to do:

1. Open the account section and confirm that every personal detail matches your documents exactly.
2. Upload a clear photo of your identity document with all four corners visible.
3. Send a recent utility bill or bank statement that shows your full name and address.
4. Check that the payment method used for the deposit belongs to you.
5. Complete any remaining bonus playthrough before you request the payout again.
6. Cancel the pending request only if you intend to keep playing with that money.
7. Confirm that you hold just one account and close any duplicate.
8. Wait for the document review to finish before you send a second request.

Contact support once the documents are approved and the payout still shows as pending after a full working day.

Deposit or withdrawal refused by account limits

The screen shows a message that the amount falls outside the limits set for your account. Likely causes:

• The amount is above or below the range the account allows.
• A self-imposed deposit limit is already active on the profile.
• The chosen method has its own minimum and maximum for the account.
• A responsible gaming restriction was added earlier and still applies.
• The account level does not yet allow a withdrawal of that size.

What to do:

1. Return to the cashier and reduce or raise the amount to fit the range shown.
2. Choose a different payment method that accepts the amount you want.
3. Check the active limits inside your account settings before you try again.
4. Adjust the self-imposed limit only if the change is allowed for your profile.
5. Split a large withdrawal into smaller requests within the allowed range.
6. Finish any outstanding verification that raises the level of the account.

On the Zodiac Casino login page, sign in once more through a private browser window before you retry, because an expired session can show old limits. Contact support when the amount fits every rule you can see and the refusal still appears.

Welcome bonus or free spins not credited

The player finishes the sign-up and sees no bonus balance or no free spins on the chosen game. Likely causes:

• The minimum qualifying deposit was not reached.
• The bonus code was typed with a mistake or left empty.
• The deposit was made after the bonus was already claimed once.
• The game chosen for the free spins is not the one the offer names.
• The bonus was cancelled from the account menu by accident.

What to do:

1. Make the first deposit again only if the previous one failed or was reversed.
2. Enter the bonus code in the exact form shown on the offer before you confirm the deposit.
3. Reopen the game named in the offer and refresh the page.
4. Look in the bonus section of the account to see if the offer is listed as active.
5. Log out and back in so the balance display updates.
6. Claim the offer only once per player and per household.

Contact support when the deposit met the condition and the bonus is still missing from the account after a fresh login.

Deposit left the bank but not on the casino balance

The bank shows the payment as completed while the balance at the Zodiac Casino stays unchanged. Likely causes:

• The payment is still being processed between the two sides.
• The deposit went to a closed or duplicated account.
• A reversal at the bank cancelled the transaction after it was sent.
• The reference on the transfer did not match your player number.
• The method used does not post to the balance automatically.

What to do:

1. Save a screenshot or receipt of the payment from your bank.
2. Wait for the transaction to settle before you report a missing deposit.
3. Log out and back in to refresh the balance shown on screen.
4. Confirm that the account number in the transfer matches your player profile.
5. Send the receipt to support with the exact amount and the time of payment.
6. Avoid sending a second deposit while the first one is under review.

Contact support with the receipt once the bank confirms the payment is final and the balance still shows nothing.

Keep your name, address and payment details identical across the bank, the documents and the player profile, and most of these holds never appear.